Policy Information

At DM Support Care, we are committed to delivering high-quality, person-centred services in line with the NDIS Practice Standards. Our policies are designed to protect the rights, safety, and well-being of our participants, staff, and stakeholders. We believe in transparency, accountability, and continuous improvement.

Below is a summary of the key policies that guide our operations:

Participant Rights and Responsibilities

We ensure all participants are treated with dignity and respect. You have the right to:

• Make decisions about your support and care
• Be free from abuse, neglect, and discrimination
• Access information in a format that is easy to understand
• Be supported in exercising your rights

Incident Management Policy

We are committed to maintaining a safe environment. All incidents, including near misses, are recorded, investigated, and resolved on time. Serious incidents are reported to the NDIS Commission as required.

Complaints and Feedback Policy

Your feedback matters. Whether it’s a complaint, suggestion, or compliment, we value it as an opportunity to improve. You can contact us anonymously or directly via our feedback channels. We are committed to resolving complaints fairly, promptly, and without retaliation.

Privacy and Confidentiality Policy

We respect your privacy. All personal and sensitive information is collected, stored, and used in line with the Privacy Act 1988 and NDIS requirements. Your information will not be shared without your consent, except where required by law.

Risk Management Policy

We identify, assess, and manage potential risks to ensure the safety and quality of our services. This includes participant risk assessments, staff safety measures, and service continuity planning.

Governance and Compliance

DM Support Care is governed by strong leadership and operational oversight. Our policies and procedures are regularly reviewed to ensure compliance with NDIS Quality and Safeguards Commission requirements.

Need More Information?

If you would like to view a specific policy in detail or request a copy, please contact us at:

Email: info@dmsupport.com.au

Head office: 11 Swanson Court, Belconnen, Australian Capital Territory 2617

Phone: +61 2 5127 5266